Privacy Policy

COMPREHENSIVE PRIVACY NOTICE

Last updated: June 12, 2025

At Impresión 3D Bajío (hereinafter "We"), we respect your privacy and are committed to protecting your personal data. This Privacy Notice describes how we collect, use, share, and protect your personal information throughout our business activities, both online and offline.

This notice applies to all personal information we process through:

Our websites, including https://www.impresion3dbajio.com.
Our official social media pages.
Our emails and communications.
Our mobile or desktop applications.
Our marketing and advertising campaigns, online and offline.
Your conversations, correspondence or any interaction with our representatives.

1. What Personal Data Do We Collect?

We collect the following categories of personal data for the purposes described in this notice:

Identification and Contact Information: Full name, address, email address, telephone number.
Financial and Billing Data: Payment details, credit/debit card information, tax address, and RFC (Registered Tax Identification Number) to process purchases and issue invoices.
Browsing and Device Data: We use cookies and similar technologies to collect information about your activity on our website, such as your IP address, browser type, pages visited, products searched for, and time spent.
Transaction Data: Purchase history, order details, and returns.

2. For What Purposes Do We Use Your Personal Data?

Your personal information will be used for the following primary purposes, necessary for the service you request:

Process, manage, ship, and track your orders and purchases.
Carry out the payment process and the corresponding billing.
Create and manage your user account on our platform.
Contact you to resolve questions, problems, or follow up on your order.
Comply with legal obligations and requirements of competent authorities.
Additionally, we will use your information for the following secondary purposes, which are not necessary for the requested service, but which allow us to provide you with better service:
Send you communications, promotions, discounts, and advertising related to our products and services.
Conduct analysis of consumer habits and preferences to improve your experience on our site.
Invite you to participate in quality surveys about our products and services.

If you do not wish your personal data to be processed for these secondary purposes, you can indicate this right now by sending an email to privacidad@impresion3dbajio.com.

3. Who do we share your personal information with?

We may share your personal information with the following third parties, without whom it would not be possible to complete our business relationship with you:

Payment Service Providers: To securely process your purchase transactions.
Logistics and Delivery Companies: To deliver the products you have purchased.
Competent Authorities: If required by law, to comply with legal provisions, judicial processes or government requests.
We ensure that these third parties maintain appropriate administrative, technical, and physical security measures to protect your personal data.

4. Safety of your Personal Data

We implement and maintain administrative, technical, and physical security measures to protect your information from damage, loss, alteration, destruction, or unauthorized use, access, or processing.

5. ARCO Rights (Access, Rectification, Cancellation and Opposition)

You have the right to know what personal data we hold about you, what we use it for, and the conditions under which we use it (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request that we delete it from our records or databases if you believe it is not being used in accordance with the principles, duties, and obligations set forth in the regulations (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.
To exercise any of your ARCO rights, you must submit your request via the following email address: privacidad@impresion3dbajio.com.

6. Use of Cookies and Similar Technologies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content, to analyze our site traffic, and to understand where our visitors are coming from. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you don't accept cookies, you may not be able to use some portions of our service.

7. Changes to the Privacy Notice

We reserve the right to make changes or updates to this privacy notice at any time to address legislative developments, internal policies, or new requirements for the provision or offering of our services or products.

The updated version will be available to the public through our website https://www.impresion3dbajio.com in the Privacy Notice section.

If you believe that your right to the protection of your personal data has been violated by any conduct or omission on our part, you may file a complaint or claim with the National Institute for Transparency, Access to Information, and Protection of Personal Data (INAI). For more information, we suggest you visit its official website at www.inai.org.mx.